Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘SANCTVS’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company SANCTVS PLT. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and SANCTVS as they are used to protect your rights as a valued customer and our rights as a business.

 

Changes to the Terms of Service and the Website

SANCTVS will occasionally update its product range as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

 

Access to the Website

We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with SANCTVS by entering your email and choosing a secure password. We recommend that you choose a strong password that is difficult for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in the instance of a forgotten password. You must treat your account log-in information as confidential, not disclosing it to any third party. If you think there may have been any breach of security then it is your responsibility to notify SANTVS immediately and if log-in is possible, to change your password.

It is a condition of your use of the SANTVS Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We manage your personal data according to our Privacy and Data Protection Policy.

 

Product Information

SANCTVS takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

 

Prices

The prices indicated on the SANCTVS Website are shown in Ringgit Malaysia (RM) and does not include delivery. The delivery costs are clearly shown during the ordering process and in addition to the price of the products. We reserve the right to modify our prices at any time but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

 

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

 

Secure Payment

SANCTVS currently offers one option to pay for your order, iPay88. These payment options use advanced SSL encryption to keep your transaction secure. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to iPay88 for full terms and conditions of use.

 

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on the SANCTVS Website will be delivered to the stated address.

Our products will typically take 7 to 9 business working days for all domestic orders and 14 to 21 business days for international deliveries. Please note delivery times may vary for international customers depending on delivery locations.

SANCTVS does everything in its power to respect the delivery times indicated on the Website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

For all pre-ordered products, the delivery turn-around will be within 3 months from the date of ordered.

 

Right of Return

SANCTVS allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.

We request that you send us the merchandise by registered post and that you consider purchasing insurance with your carrier for the value of the merchandise. Shipping fees will remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, worn outdoors, soles dirtied, used or is not in its original packaging will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

 

For Reimbursements and Payment:

Users will be reimbursed via the same payment method as was used initially within 14 working days of receiving the merchandise in the condition as stated in the rights of return.

 

Privacy and Protection Of Personal Data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

 

Intellectual Ownership

All the content on SANCTVS website (illustrations, texts, names, brand names, images and videos) is the property of SANCTVS. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by SANCTVS. All information, content and files is protected by International law concerning intellectual ownership and copyright. SANCTVS does not give any parties the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the law of Malaysia and Singapore.

SANCTVS will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

 

Waiver and Severability

Any failure of SANCTVS to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and SANCTVS, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

 

Feedback and Comments

Any opinions left on the Website by SANCTVS customers are screened and moderated by SANCTVS . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), SANCTVS reserves the right to refuse, modify or delete it.

 

CONTACT US

Sanctvs Plt (LLP0019237-LGN)
3, Jalan SS 13/4. 47500 Subang Jaya. Selangor. Malaysia.
support@sanctvsofficial.com
+6011 1005 1686